21+ | Gamble Responsibly

Responsible Gambling —
Keep Yourself and Your Family Safe

Entertainment at bk22 means making informed choices. We want you to enjoy yourself within clear limits — for the fun of playing, not to chase losses. On this page you will find out how to keep your gambling under control and where to get help if you need it.

Set Deposit Limits Self-Exclusion 24/7 Support Minor Protection

Gambling is for entertainment, not obligation

Online gaming is a legitimate form of entertainment, but it is only enjoyable when you play consciously and within your means. At bk22 we believe that responsible behaviour is not just a rule — it is a habit that protects your financial health and mental balance over the long term.

Under our Terms and Conditions, you must be at least 21 years old to open an account at bk22 and take part in any betting or casino activity. Accounts are not activated without age verification. This requirement is not just a formality — its core purpose is to protect minors and vulnerable individuals.

For those who enjoy slots, live casino, or sports betting, the most important advice is to decide in advance how much you can afford to spend and when you will stop. Placing larger bets to try to recover money you have lost makes the situation worse, not better.

bk22 provides a number of self-control tools for its users. Details on how to use these tools and which behaviours may be cause for concern are set out below. Our Privacy Policy explains that your account information and gambling history are stored with strict security.

Tools to keep yourself in control

bk22 gives you the ability to manage your own pace of play and spending. To activate any of the tools below, contact the support team via 24/7 live chat or email.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it takes time to come into effect.

Session Time Limits

Decide in advance how many hours you will play in one session. When the set time is up, the session will end automatically.

Self-Exclusion

Close your account for a set period — from 30 days up to permanently. You will not be able to log in during this time.

Loss Limits

If you lose more than a set amount, your account will be automatically locked for that period.

Take a Break

Step away for a while — your account can be temporarily suspended from 1 day up to 6 weeks. No promotional messages will be sent during the break.

Reality Check

At set intervals, a message will appear reminding you how long you have been playing and how much you have won or lost.

Recognise the warning signs

If you or someone close to you shows any of the following behaviours, it is important to seek help. Acknowledging the problem is the first step toward a solution.

You keep placing larger bets to try to recover lost money and cannot stop.

You are borrowing money, dipping into savings, or cutting household expenses to fund your gambling.

You are hiding the amount you gamble or the time you spend gambling from family or friends.

You feel restless, irritable, or unable to concentrate when you are not gambling.

You are putting gambling ahead of work, studies, or family responsibilities.

After a win, you cannot stop and end up putting all your winnings back into bets.

Assess yourself

Answer these questions honestly. If three or more answers are yes, consider seeking professional advice.

Do you sometimes gamble beyond your budget?
Have you tried to cut down on the time you spend gambling but been unable to?
Do you find it hard to manage anger or frustration after a loss?
Is your gambling creating tension in your relationship with family?
Can you not remember the last time you stopped gambling and genuinely felt happy about it?
Have you put gambling ahead of sleep or eating?

bk22's Commitment

We are more than just a gaming platform — we want every one of our users to stay safe. Our support team is by your side seven days a week, twenty-four hours a day, in Bengali and English. A single message is all it takes to request a limit or a self-exclusion.

24/7
Live Chat Support
21+
Age restrictions are strictly enforced

Where to get help

Do not carry the burden alone — reach out to people around you and to professionals.

bk22 Live Chat

Speak directly with our support team about any concern. Requests to set limits or close an account are processed immediately.

Email Support

Write to bk22's support email. Replies are provided in both Bengali and English. Self-exclusion requests can also be submitted by email.

Family and Friends

Let a trusted family member or close friend know about your situation. Support from loved ones plays the most important role on the path to recovery.

Professional Advice

Speak with a mental health professional or counsellor. Many government hospitals and non-government organisations in Bangladesh offer counselling services free of charge or at low cost.

Protection of Minors

Only individuals aged 21 or above may open an account and play at bk22. If anyone in your household is below this age, make sure they do not have access to your account. Use a password and screen lock on your device.

If a minor has accidentally created an account, please notify our support team immediately. Accounts identified as belonging to minors are closed without delay and no transactions are retained.

Our FAQ section has more detailed answers on responsible gambling, account verification, and safety.

Some general tips

  • Before you start, decide how much time and money you are willing to spend.
  • Do not raise your bets out of frustration after a loss — take a short break instead.
  • Do not gamble under the influence of alcohol or any other substance.
  • Always withdraw your winnings; do not put everything back into bets.
  • Do not think of gambling as a source of income — it is entertainment.
  • Take regular breaks and spend time with your family.

Responsible Gambling FAQ

No. Self-exclusion can be temporary or permanent — your choice. You can request to close your account for 30 days, 90 days, 6 months, or permanently. To reactivate after the period ends, you will need to contact the support team and wait through a set cooling-off period.

Contact the bk22 support team via live chat or email and let them know how much you want to deposit per day, week, or month. Lowering a limit takes effect immediately. Requests to increase a limit take some time to process — this is intentional, to prevent overspending on impulse.

Start by talking to them calmly, with empathy rather than blame. Let them know about bk22's self-exclusion and limit-setting options. If needed, encourage them to speak with a professional counsellor. Support from family is one of the most effective things in situations like this.

No. The minimum age to open an account and take part in any betting or casino activity at bk22 is 21. Proof of age is required during account verification. If an account holder is found to be below this age, the account and all associated transactions will be cancelled.

Yes. The bk22 support team is available 24 hours a day, seven days a week, in Bengali and English, via live chat and email. You can reach out for self-exclusion, limit setting, or simply for advice — the team will assist without judgement.

No. During a self-exclusion or break period, bk22 will not send any promotional messages or bonus offers. This protection is applied automatically and requires no separate request.