bk22's Privacy Policy

1 Introduction and Scope

bk22 is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to bk22's website, mobile application, and all digital services. When you register on the bk22 platform, log in, or use any of our services, you voluntarily give permission for your information to be processed under this policy.

This policy is a supplementary document to bk22's Terms and Conditions. Reading both documents together will give users a clear understanding of all their rights and responsibilities. In the event of any conflict, the provisions of this privacy policy will apply.

bk22 provides services only to individuals aged 21 or above who are located in Bangladesh. We do not knowingly collect information from anyone under the age of 21.

2 Types of Information Collected

bk22 collects the following types of information:

2.1 Information Provided Directly

When a user opens an account or fills in any form on the platform, the following information is collected:

• Full name, date of birth, and national identity card number
• Mobile number and email address
• Residential address (where applicable)
• Payment-related information: bKash, Nagad, or Rocket account numbers; bank account details
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

The following information is recorded automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and language settings
• Which pages were visited on the platform and how long was spent on them
• Login and logout times
• Game play history and betting patterns

2.3 Information Received from Third Parties

For payment verification and identity confirmation, bk22 may sometimes receive information from third-party service providers. This information is used solely for account security and fraud prevention.

3 Purpose of Using Information

bk22 uses collected information for the following purposes:

• Account registration, identity verification, and authentication (including OTP)
• Processing deposits and withdrawals: keeping transactions secure via bKash, Nagad, Rocket, and bank transfers
• Technical improvement of the platform and ensuring service quality
• Customer support: providing assistance via 24/7 live chat and email
• Preventing fraud, money laundering, and other unlawful activities
• Correctly delivering bonuses, cashback, and VIP programme benefits
• Personalising the experience according to user preferences
• Meeting regulatory and legal obligations

bk22 never uses your information for marketing purposes or to sell to third parties.

4 Cookies and Tracking Technology

The bk22 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your preferences on future visits.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, security verification, and so on. They cannot be disabled.

4.2 Analytics Cookies

These cookies are used to analyse how users are using the platform. Information collected this way is completely anonymous and cannot identify any individual. You can turn these cookies off from your browser settings.

4.3 Functional Cookies

These cookies are used to save your language preference, theme settings, and other personalised experience options. Disabling them may limit some features of the platform.

5 Sharing Information with Third Parties

bk22 does not sell or rent your personal information to third parties. However, information may be shared in the following limited situations:

• Payment processors: With bKash, Nagad, Rocket, and banking partners — only the information necessary to complete transactions.
• Technology partners: Software and infrastructure providers engaged to operate the platform — who work under strict confidentiality agreements.
• Legal obligations: When a valid directive is received from a law enforcement agency or court in Bangladesh.
• Fraud prevention: When it is essential for account security or to prevent fraud.

In each of the above cases, only the minimum necessary information is shared, and the relevant parties are bound by contract to maintain the same standard of confidentiality.

6 Data Retention and Security

bk22 uses industry-standard security technology to keep your information safe. This includes:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Passwords stored as encrypted hashes — never readable in plain text
• Two-factor authentication (OTP) — for sensitive operations
• Regular security audits and server checks
• Restricted access controls — only authorised staff can view data

6.1 Data Retention Period

Information from active accounts is retained for a defined period after account closure as required by legal obligations. Financial transaction records are kept in accordance with applicable laws in Bangladesh. Once the need for retention has ended, data is securely deleted.

6.2 Data Breach

If a data security breach occurs for any reason, affected users will be notified as quickly as possible by email or message, and information about remedial steps will be provided.

7 Your Rights

As a user of the bk22 platform, you have the following rights:

• Right to access: The right to know and view the information bk22 holds about you.
• Right to correction: The right to request correction of any inaccuracies in your information.
• Right to deletion: The right to request deletion of your information when closing your account, beyond what is required by legal obligations.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to portability: The right to request your personal information in a machine-readable format.
• Right to complain: The right to contact bk22 directly about any privacy-related matter.

To exercise these rights, contact bk22's Responsible Gaming section or the customer support team directly. Requests will be processed within a reasonable time of receipt.

8 Protection of Minors

All bk22 services are exclusively for individuals aged 21 and above. The platform does not intentionally collect any information from minors or allow them to register.

Age is verified at the time of registration. If it is later found that an account is being operated by someone under 21, the account will be closed immediately and all related information will be securely deleted.

If you believe someone you know who is a minor is using the bk22 platform, please notify our support team immediately.

9 Policy Changes

bk22 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, users will be notified via their registered email or a notice on the platform. Continued use of the platform after changes means you have agreed to the updated policy.

The latest version of the policy will always be available on this page, with the effective date shown at the top. If you have questions about an older version, please contact customer support.

For general questions, check our Frequently Asked Questions (FAQ) section — it provides straightforward answers to many common questions about accounts, payments, and security.

10 Contact

If you have any questions, concerns, or information requests regarding this privacy policy, contact bk22's dedicated privacy team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.